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Case Studies

Team Alignment Blueprint builds transparency, loyalty

Situation
A professional services firm had managers who weren’t supporting their award-winning workplace strategies. Senior leaders asked Life Meets Work to help managers address team workload and collaboration challenges.

Solution
Life Meets Work developed a custom Team Alignment Blueprint (TAB) process that gave managers a framework for talking about work expectations. Managers were given a tool for engaging team members around things like goals, communication practices, and schedules. The intervention included live training and support for managers to challenge their assumptions about the way work is done.

Results
After the TAB process, manager and employee perceptions about stress and workload improved. They felt more supported in work-life challenges and more respected at work. Teams reported greater ability to engage in honest dialogue without negative repercussions. And, amazingly, the desire to leave the organization was cut in half.

Flex program branding links salaried & hourly staff

Situation
A regional health care system won work life excellence awards for years, but had never formalized their workplace flexibility program. They had the added challenge of integrating flex not only with their professional staff, but with their nurses and large hourly employee population. They asked us to help them create a leading-edge program that would be the model for flex in healthcare.

Solution
We worked with them to create an integrated flex solution that would work for their entire employee population. We also led their workplace flexibility branding effort from developing their program name, logo, and internal communications strategy to the design and licensing of communication materials (e.g. employee and manager toolkits, FAQs, customized business case video, articles and self-assessments for their intranet site, and a HR training course).

Result
This organization continues to climb the lists of top workplace awards. Their senior leadership believes strongly in the value of flexibility as a long term strategy to achieve their organizational goal to set the standard for healthcare excellence worldwide. Managers are working with both professional and hourly staff to develop creative ways to work flexibly despite the 24/7 demands of healthcare. And their program continues to prosper.

Flex implementation supports commitment to women’s leadership

Situation
The groundbreaking CEO of a global consumer packaged goods company charged her leadership team with building a culture of flexibility that underscored their commitment to women’s leadership. Their new returnship program was getting a lot of press, but internal managers weren’t convinced. Life Meets Work was hired to support the effort by designing and implementing a two-year plan to rollout flex pilots at their headquarters and plants.

Solution
Life Meets Work designed internal and external branding strategies around flexible work and created implementation plans that reflected business needs for salaried, hourly and union employees. We provided HR coaching sessions that dealt with securing buy-in, flexibility for varied employee populations, measuring ROI, the role of ERG’s in flex expansion, and benchmarking. We also conducted live workshops to engage managers in flex/telework management best practices.

Result
Our implementation plan received management support, and training session evaluations were overwhelmingly positive. Unfortunately, an unexpected illness forced the CEO to resign and these business units were restructured before rollout was complete.

Communications tools support national workflex initiative

Situation
Families and Work Institute (FWI) and Society for Human Resource Management (SHRM) formed a partnership in 2011 to advance workflex as a national priority. Recognizing the tactical approach, fresh perspective, and thought-leadership of Life Meets Work, they asked us to create a set of communications materials to support their national campaign.

Solution
Life Meets Work designed their Flex at a Glance Guide, California Flex at a Glance Guide and presentation deck to support a national speaking tour to promote workflex as a top HR priority. We modernized the WhenWorkWorks.org website and made it easier for practitioners to access FWI’s volume of research and best-practice information. We developed and facilitate a one-day SHRM course Building Flexible Workplaces to teach practitioners how to build the business case, customize and implement a workflex program that leads to culture change. We wrote their Workflex Employee Toolkit to help people nationwide ask for flex in their workplaces.

Results
All of these tools have helped FWI and SHRM simplify their workflex message, update their image, and support their brand while conveying critically important, easy-to-follow guidance to practitioners, managers and employees interested in improving workflex in their organizations.

 

Want more? Read a quick overview of several recent workforce consulting engagements.  Or, find out how flex improved retention and engagement at McGladrey, under a program developed by Life Meets Work SVP Teresa Hopke.  

 

 


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