In this thought leader podcast, Kyra talks with Jo Lawson, a Customer Loyalty Team lead at Zappos CLT Inc.
Part 1: Building the Pipeline
Jo introduces us to the Zappos CLT culture and talks about how Zappos is building leadership from within. A big part of that process is the 80/20 rule — employees spend 80% of their work time doing actual company “work” and 20% developing their skills or pursuing other passions.
[This is an example of content we license for our corporate clients. For more information please contact Teresa Hopke, SVP client relations: thopke(at)lifemeetswork.com.]